Refunds and Cancellation Policy (Services)

Effective date: December 24, 2025

This policy applies to services provided by Tristan Salisbury (operating as BearPack Online Services, “BearPack”), unless a signed agreement states otherwise.

Because we provide custom professional services, outcomes depend on scope and collaboration. This policy is designed to be clear and fair.

1) Fixed-scope projects

• Before work begins: If you cancel before kickoff, any deposit may be refundable minus admin costs (if stated in your SOW/invoice).
• After kickoff: Fees for work performed are non-refundable. If you cancel mid-project, you are responsible for work completed and committed costs.
• Delivery disputes: If you believe deliverables do not match the agreed scope, you must notify us in writing within 5 business days of delivery. We will work in good faith to resolve scope-aligned issues.

2) Milestone projects

• Milestones are billed per the SOW/proposal. Paid milestones are non-refundable once delivered.
• You may pause/cancel future milestones with 7 days written notice; completed or in-progress milestones remain payable.
• We will hand over the current state of work upon request (subject to payment status).

3) Support packs (optional)

• Support packs are month-to-month unless stated otherwise.
• You may cancel with 30 days written notice.
• Support fees are generally non-refundable once the month begins, but we may provide prorated adjustments at our discretion if no work was performed.

4) Chargebacks

If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to suspend services and dispute the chargeback with evidence of work performed.

5) Consumer rights

If you are a consumer, you may have additional rights under applicable consumer protection laws. Nothing in this policy limits rights that cannot be excluded by law.

6) Contact

Email: arcticasters@gmail.com
Mail:
Tristan Salisbury - Segade
2375 Tecumseh Rd W
Ste 1 #1255
Windsor, ON N9B 1W2
Canada