Privacy Policy

Effective date: December 24, 2025

This Privacy Policy explains how Tristan Salisbury (operating as BearPack Online Services, “BearPack”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information when you use https://bearpackonlineservices.com (the “Site”) or engage our services.

If you do not agree with this Privacy Policy, do not use the Site.

1) Who we are

• Legal name: Tristan Salisbury
• Operating name: BearPack Online Services
• Business address:
  Tristan Salisbury - Segade
  2375 Tecumseh Rd W
  Ste 1 #1255
  Windsor, ON N9B 1W2
  Canada
• Email: arcticasters@gmail.com

2) Scope

• Visitors to the Site
• Prospective customers who contact us
• Customers and their authorized users (where applicable)
• Vendors and partners (limited)

3) Personal information we collect

A) Information you provide

• Contact details (name, email, phone number if provided, company)
• Project information (requirements, messages, files you share)
• Billing details (invoices, payment confirmations; payment card details are typically handled by third‑party payment processors and not stored by us)
• Support information (issue reports, logs you provide)

B) Information collected automatically

• Device and usage data (approximate location, browser type, pages viewed, referring pages)
• Cookies and similar technologies (see Section 9)

C) Information from third parties (where applicable)

• Analytics providers (aggregated usage information)
• Payment processors (payment status and limited billing metadata)
• Auth providers (if you sign in with a third-party service such as Discord/Google)

4) How we use personal information

• Respond to inquiries and provide estimates
• Deliver, operate, and maintain services you request
• Communicate about project status, support, and updates
• Process invoices and maintain accounting records
• Improve our Site and services (e.g., diagnostics, analytics)
• Prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce agreements

5) Consent and legal bases (Canada)

We generally rely on your knowledge and consent for the collection, use, or disclosure of personal information, except where permitted or required by law. You may withdraw consent, subject to legal/contractual restrictions and reasonable notice (see Section 8).

In Canada, privacy obligations may apply under federal or provincial laws depending on context. For most private-sector commercial activities, privacy practices are commonly aligned with PIPEDA principles (including accountability, limiting collection, safeguards, and access).

6) How we disclose personal information

We may disclose personal information:

• To service providers who help us operate (hosting, email delivery, analytics, error monitoring, payment processing)
• To professional advisors (legal/accounting) as needed
• If required to comply with lawful requests or to protect rights, safety, and property
• In connection with a business transaction (e.g., merger/asset sale), subject to applicable law

We do not sell personal information.

7) Cross-border processing

Our service providers may store or process information outside Canada. When this occurs, information may be subject to the laws of the jurisdiction where it is processed. We use reputable providers and implement safeguards appropriate to the sensitivity of the information.

8) Your privacy choices and access

Depending on applicable law, you may request to:

• Access or correct your personal information
• Withdraw consent (where we rely on consent)
• Ask questions about our privacy practices

To make a request, contact arcticasters@gmail.com with the subject line: “Privacy Request”.

9) Cookies and tracking

We use cookies and similar technologies to:

• Make the Site function (essential cookies)
• Measure performance and improve the Site (analytics cookies)
• Remember preferences (preference cookies)
• Support marketing (optional; if used, we provide appropriate notice/choices)

You can control cookies through:

• Your browser settings
• Any on-site cookie controls we provide (if enabled)

If we use online behavioural advertising, we will provide appropriate notice and choice mechanisms.

10) Data retention

We keep personal information only as long as necessary for the purposes described above, unless a longer period is required by law (e.g., tax/accounting records) or for legitimate business needs (e.g., security logs).

11) Security safeguards

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, which may include:

• Access controls and least-privilege permissions
• Encryption in transit (TLS) and, where appropriate, at rest
• Secure credential management
• Monitoring and logging for security events

No method of transmission or storage is 100% secure.

12) Children

The Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

13) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will update the “Effective date” and, where appropriate, provide additional notice.

14) Contact

Questions or concerns:
Email: arcticasters@gmail.com
Mail:
Tristan Salisbury - Segade
2375 Tecumseh Rd W
Ste 1 #1255
Windsor, ON N9B 1W2
Canada
Privacy contact: Tristan Salisbury